Professional Email Support for Small Teams
Support Node is an email support management tool for business startups. Centralize your inbox, assign responsibilities, and use AI-generated reply drafts to reduce response time and prevent missed or duplicate responses. Inquiries sent to your existing address are brought in by forwarding, and replies go out from the same address (sending requires an account with Brevo, SendGrid, or Mailgun and a configured sending domain).
Solving These Challenges
Streamline email support challenges with Support Node
Prevent Missed Emails
Incoming emails are automatically brought into the management interface so you can check response status at a glance. Prevent oversights and duplicate responses.
Significantly Reduce Response Time
AI drafts your replies. Just review, edit, and send. Helps even less experienced staff keep quality consistent. (Requires your own OpenAI API key.)
Automatic Priority Detection
Automatically filter spam and prioritize important inquiries. Focus on emails that truly require response.
Seamless Access from Anywhere
Smooth and comfortable operation from home office or business trips. High-speed, stable cloud system keeps customers satisfied.
Web Forms and Slack Integration
Register inquiries from web forms and other sources as threads through the API (webhook), and receive Slack notifications for new inquiries.
Visible Improvement Insights
Automatically aggregate time to first reply and case numbers. Continuously improve support quality based on data insights.
Ready to reduce email support burden and improve customer satisfaction?
We are currently in closed beta and onboard interested teams individually.